Soltren Design Privacy Policy

1. Introduction

Welcome to Soltren Design (www.soltrendesign.com). We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Professional credentials
• IP address
• Browser and device information

2.2 Collection Methods

We collect information through:

• Website registration
• Online purchase transactions
• Customer support interactions
• Newsletter sign-ups
• Contact form submissions

3. How We Use Your Information

We use your personal information to:

• Process and fulfill product orders
• Provide customer support
• Send technical documentation
• Communicate about products and services
• Improve our website and user experience
• Respond to inquiries
• Send marketing communications (with consent)

4. Data Protection

4.1 Security Measures

We implement:

• Encrypted data transmission
• Secure payment gateways
• Regular security audits
• Access controls
• Protection against unauthorized access

4.2 Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

5. Your Rights

You have the right to:

• Access your personal information
• Request data correction
• Request data deletion
• Opt-out of marketing communications
• Withdraw consent for data processing
• Lodge a complaint with data protection authorities

6. Cookies and Tracking

6.1 Cookie Usage

Our website uses cookies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences
• Facilitate secure login

6.2 Tracking Technologies

We use:

• Google Analytics
• Web beacons
• Session cookies
• Persistent cookies

You can manage cookie preferences through your browser settings.

7. Third-Party Sharing

We may share information with:

• Payment processors
• Shipping providers
• Legal and regulatory authorities
• Professional service providers
• Cloud storage providers

We do not sell personal data to third parties.

8. International Data Transfers

We may transfer data internationally, ensuring:

• Compliance with data protection laws
• Appropriate safeguards
• Consent where required

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect children’s personal information.

10. Changes to This Policy

We may update this policy periodically. We’ll notify you of significant changes via:

• Website notification
• Email communication

11. Contact Information

For privacy-related inquiries:

• Email: support@soltrendesign.com
• Website: www.soltrendesign.com

12. Compliance

This policy complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection regulations

Last Updated: [12/1/2024]

By using Soltren Design services, you consent to this privacy policy.